As our new mortgage settled yesterday we would like to offer you and your team our thanks for assisting us with this process to ensure everything ran so smoothly.
In particular we would like to acknowledge the very competent, friendly and professional service of Kylie Taylor. Kylie made sure that we were kept informed at all stages of the refinance process, and she was extremely understanding of our unique needs. She gave us considered and appropriate advice throughout an experience that would otherwise have been extremely stressful, and she made sure that we were protected from any potential risk. The fast response to any and all queries we had was incredibly reassuring, and as busy professionals we were relieved to have someone so skilled working hard to look after our home loan requirements. Kylie is undoubtedly an asset to your team, and we feel confident that should we need to make any changes to our home loan in the future, we will be in the safest of hands. Kylie is both empathetic and professional, and she is a fine ambassador for your business, as we are sure you are already aware.
We are extremely grateful for everything that was done for us in such a timely manner with absolutely no problems whatsoever. We will most certainly be recommending your firm to others, and will not hesitate to contact you for advice and guidance with our future financial needs.
Once again, our thnks to Kylie and your team, Brad and I feel confident that should we need any advice or assistance in the future, we will be in safe hands.